Insurance

PRIVATE INSURANCE COVERAGE

First Response Glass is recognized by all major insurance companies as an approved provider for windshield repair and windshield replacement services. We'll work with you and your insurance company to get your repairs scheduled quickly and will make sure all billing and account information is handled quickly and efficiently.  

FREQUENTLY ASKED QUESTIONS

Q. Will my insurance cover the cost of windshield replacement?

A. Yes, if you have comprehensive insurance coverage you will likely be covered. Comprehensive Insurance covers damaged glass caused by: Flying rocks or road debris striking and breaking your vehicle's glass; Break-ins; Vandalism and other accidental breakages. Your comprehensive deductible is the only out of pocket expense you will incur.

Q. Who will handle billing my insurance company?

A. As an authorized service provider for all insurance companies, we will handle all of your paperwork. We will bill your insurance company directly, making the process hassle free for you!

Q. Will an auto glass claim on my insurance affect my insurance rates?

A. No. This is because glass replacement in most cases falls under your comprehensive insurance and not your collision insurance. You would have to have many comprehensive claims in a year in order for the insurance company to review your premium.

Q. Will my insurance company require me to obtain more than one estimate for the job?

A. No. The reason for this is that pricing for all insurance companies is based on NAGS (National Auto Glass Specifications) pricing.

Q. Will my insurance company pay for my stone chip repair?

A. ICBC no longer covers stone chip repairs. However, if you have comprehensive coverage through a private insurer, you are most likely covered for the repair.

Q. Will you wave my insurance deductible?

A. No. In BC it is illegal to wave insurance deductibles; it is considered fraud. Any glass shop who is caught waving deductibles not only risks the loss of their ICBC vendor license and their status as an authorized service provider for the private insurance companies; but they could also face legal charges.

Q. I don’t have comprehensive insurance. How much will it cost to replace my windshield or other auto glass part?

A. We would be happy to provide you with a quotation. Click here to request a quote or give us a call us at 250-383-9300.